Complimentary shipping on orders over $150

THELUNESSE

Client Care

Contact

We are a small team and we read every message. A person will reply to you, never a script.

Client Care

For orders, sizing, made-to-order timings, returns and anything else about your pieces, write to us at care@thelunesse.com.

When you email, including your order number and, for sizing questions, your measurements helps us help you faster.

Press & partnerships

For press, editorial requests and considered collaborations, reach us at press@thelunesse.com.

Response times

  • Hours: Monday to Friday, 09:00–18:00 (GMT+3).
  • Replies: within one to two business days, and often sooner.
  • Messages sent over the weekend are answered on the next business day.

An online-only maison

thelunesse is an online-first house with no physical boutique; each piece is made to order in Türkiye and shipped worldwide. You can read more about how we work on our Stores page. Email remains the best and quickest way to reach us.